Technical Support Services is to maintain the security services solutions HENGER its customers to purchase its products offer. Depending on the service content and delivery body, HENGER technical support service is divided into four series: basic maintenance services, maintenance services Silver, Gold maintenance services as well as service partners.
Gold Maintenance Services
Gold Maintenance service is HENGER its customers to purchase its products to create a high-level maintenance support services solutions. Gold maintenance services to the general concept of maintenance services in response to variations in active prevention-oriented, in addition to provide you with remote and rapid on-site technical support, rapid advance replacement spare parts and other services, the same time provide for your business features Network inspection, hand duty, software version assessment network operation and management support.
Silver Maintenance Services
Silver is HENGER maintenance services for customers purchasing their company dedicated to creating products and providing superior maintenance support services solutions. The program, based on basic maintenance, increase site troubleshooting, on-site hardware replacement and software upgrades and other manufacturers to quickly field site services to help customers maintain a more efficient and stable IT environment, improve network productivity.
Basic Maintenance Services
Basic Maintenance Services is HENGER its customers to buy their products, build and provide maintenance support services solutions. The program covers the rapid replacement of spare parts, remote technical support, maintenance support and software versions support website and forums, etc., can effectively help customers on-site technical support staff to maintain the network to meet customer demand for efficient and stable IT environment.